These are sample questions that we have frequently been asked from our customers. Please utilize these Q & A below as your travel information. However each answer here may not be applied or suitable to your specific case, please ask your agent if you have any further questions.
Airline Ticket Reservation & Purchase
- What is e-ticket?
- Can I get a paper ticket?
- Which day in a week applies to Weekend Rate?
- Are the Terms and Conditions important?
- Will I always get the seat and meal I want?
- Is there an extra charge for special meals?
- Is there a fee for changing or cancelling my flight?
- What will happen if I lose my ticket or don't use it?
- What is a cancellation fee for airline ticket?
- Can we buy a ticket in the US departing from Japan?
- Do you have any discount fares for child or infant?
- How can we make a payment?
- How do we receive airline ticket?
- Can you make an arrangement for free ticket by mileage?
- I have a free ticket by mileage from Los Angeles to Tokyo. Can I buy a discount ticket adding to Osaka?
Before You Are On Board & At the Airport
- Is an ID required for me to fly?
- What documents do I need for travel abroad?
- Why and when do I have to reconfirm my flights?
- When must I arrive at the airport?
- What is a regulation for carry-on baggage when I travel to/from Japan?
- What is a regulation for checked baggage when I travel to/from Japan?
Online Reservation at Travel Oriented.com
- If I don't see what I want online, can I call to make a special travel request?
- Can I order tickets online for an unaccompanied minor?
- How do I cancel and get a refund for my online travel purchase ?
Japan Deluxe Tour
- None Available
Hotel Reservation
- None Available
Package Tour & Cruise Reservation
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Travel Insurance
Miscellaneous
- None Available
Airline Ticket Reservation & Purchase
- What is e-ticket?
- An electronic ticket (e-ticket) requires no paper ticket. The confirmation/itinerary that you receive upon payment of your reservation is your proof of ticketing. Bring both your confirmation/itinerary and a photo I.D. to the airport when checking in for your flight to receive your boarding pass. The benefit of an e-ticket is that it cannot be lost or stolen.
- Can I get a paper ticket?
- Yes, but a paper ticket will cost you an additional $50 and up, depending on the airline's fee for paper.
- Which day in a week applies to Weekend Rate?
- Generally speaking, Monday thru Thursday is considered as Weekday, and Friday, Saturday and Sunday are Weekends. Weekend rate is normally higher fare than one of weekday. Recently, Airline Company adds Saturday Rate in addition to weekend rate, and the rate is the highest.
- Are the Terms and Conditions important?
- YES. The terms and conditions let you know special rules and requirements about your trip. You need to read them every time you purchase travel.
- Will I always get the seat and meal I want?
- Meal and seat preferences will be passed on to the airline, but cannot be guaranteed. Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible.
- Is there an extra charge for special meals?
- No, simply ask for the meal when you make your reservation. Meal service is not offered on all flights. Check with the airline for meal service for particular flights.
- Is there a fee for changing or cancelling my flight?
- If you wish to change or cancel your flight, you will need to contact your travel agent or the airline directly. Depending on the airline, you may be subject to fare increases and substantial service fees.
- What will happen if I lose my ticket or don't use it?
- If paper tickets are lost, call us or the airline to file a claim. Depending on the individual airlines' policy, you may be penalized substantial fees or required to purchase a new ticket. If the lost ticket is not recovered or used within 6 months, the airlines will, at a minimum, make a partial refund less processing fees. Certain bulk and coupon tickets are absolutely nonrefundable, even if lost, stolen or damaged. A minimum service fee will apply. Please call us or the airline for specific fees, policies and procedures regarding lost tickets.
- What is a cancellation fee for airline ticket?
- When you purchase air ticket for Japan, a cancellation fee will be around $350 per ticket, however it may vary from airline to airline, please call us for details. For US domestic ticket, there are no cancellation fee, however most of discounted fare is designed as non-refundable.
- Can we buy a ticket in the US departing from Japan?
- Yes, it is called "Yobiyose flight". The term means "bring over", we use this term as we bring over our family or friend who lives in Japan to the US for sightseeing or short-term stay. The most advantage of this yobiyose flight is that you can change your returning date with a nominal fee, instead you cannot change it when you purchase in Japan.
- Do you have any discount fares for child or infant?
- Yes, a child fare applies to a person who has reached his/her second birthday but not his/her 12th birthday (2-11 inclusive) as of the date of commencement of travel, and an infant fare does to a child under the age of two years old. Infant fare is based on non-seat reservation, yet you can hold a seat if you pay for child fare. Usually child fare is about 75% and infant fare is about 10% of one of adult's. Please ask for a detail for each reservation with your travel agent. However, there is no child/ infant fare setting for US domestic airfare and some of international airfares.
- How can we make a payment?
- We accept most of major credit card, checks and cash.
- How do we receive airline ticket?
- We will issue airline ticket with e-ticket so that you may not need to bring any documents to the airport. However, we can mail it to you free by USPS regular mail service if you prefer.
- Can you make an arrangement for free ticket by mileage?
- Yes, we can make the arrangement for it with a service fee of $30.00 per ticket.
- I have a free ticket by mileage from Los Angeles to Tokyo. Can I buy a discount ticket adding to Osaka?
- Yes, you can. There is discounted airline ticket for Japan domestic called "Welcome to Japan fare" operated by Japanese airlines to overseas visitors. Please ask your agent for more details.
Before You Are On Board & At the Airport
- Is an ID required for me to fly?
- Due to heightened security at all airports, airlines airport security personnel are required to check valid government issued photo identification of all passengers. The name on each ticket must match the valid government issued photo ID shown to ticket agents at the airport.
- What documents do I need for travel abroad?
- All passengers traveling outside the US are required to have certain travel documents: a valid passport, a round-trip airline ticket or proof of onward travel, a visa issued by some destination countries, medical inoculations for infected areas/countries, proof of sufficient funds when entering the destination country (some countries have a departure tax payable at the airport before departing the country). Each passenger is responsible for obtaining the proper travel documents prior to purchasing airline tickets. Contact the destination country's Consulate for details. The name on all travel documents (tickets, passports, visas) must match.
- Why and when do I have to reconfirm my flights?
- Due to possible schedule changes you must reconfirm your flights with airline 72 hours prior to departure.
- When must I arrive at the airport?
- All passengers must be checked in at airports a minimum of two hours before departure on all domestic flights and three hours before departure for international flights.
- What is a regulation for carry-on baggage when I travel to/from Japan?
- Generally speaking, carry-on baggage is limited to one bag and one personal item for most of airlines. For further information, please contact directly at airline website you travel with.As of March 1, 2007, new restrictions described below are imposed on liquids, gels and aerosols carried on board departing from Japan.
- All liquids should be contained in containers no greater than 100 ml. in capacity. However, the minimum necessary amount of liquid medicine, baby milk/foods and special dietary requirements are exempted.
- Containers must be placed in a transparent re-sealable plastic bag which maximum capacity is not exceeding 1L. Only one transparent plastic bag per passenger may be carried on board.
- You can still buy liquid, gel and aerosol duty free items in the departure area after passing through the security checkpoint.
Please refer the website of the Ministry of Land, Infrastructure and Transport of Japan for more details. http://www.mlit.go.jp/koku/english/04_security/index.html
- What is a regulation for checked baggage when I travel to/from Japan?
- Generally speaking, passengers traveling from/to the United States are allowed maximum free baggage of 2 pieces per ticketed customer. Since maximum of its weight and size are vary from airline to airline, please call us or contact directly at airline website you travel with, for further information.
Online Reservation at Travel Oriented.com
- If I don't see what I want online, can I call to make a special travel request?
- Yes, just simply email your request to sales@traveloriented.com or call our toll-free number at 800-241-3553.
- Can I order tickets online for an unaccompanied minor?
- Unaccompanied minors cannot be booked online. Reservations should be booked directly with an agent by calling our toll-free number at 800-241-3553. Unaccompanied minor fees will apply and must be arranged directly with the airline after booking and purchasing your tickets.
- How do I cancel and get a refund for my online travel purchase ?
- First review the terms and conditions on your travel itinerary email confirmation copy. You may also want to contact our office for exact penalties and service fees. If your travel begins within 48 hours or less you must contact our office. All contact information is in the terms and conditions. All requests must be sent in writing via email to: cancellations@traveloriented.com Be sure to reference your booking number and/or record locator along with the traveler's name(s) on your written request for cancellation and refund.
Travel Insurance
- Why would I need travel insurance?
- With most travel being non-refundable after purchase, travel insurance will cover the cost of penalties and/ or non-refundable portions of your travel if you or your traveling companion becomes ill or injured preventing you from traveling.
Against such case of emergency, Travel Oriented Inc recommends you to purchase travel insurance for your coming vacation. Travel Guard - our recommendable insurance agency offers you the policy that includes 24-hour emergency travel assistance in addition to the followings.
In order to purchase your travel insurance, please contact your agent in Travel Oriented Inc. for the details. Some restrictions may apply. Here is a brief sample of its coverage. Please confirm the details with your agent before purchase.
Coverage Maximum Benefit Trip Cancellation Trip Cost* Trip Interruption Trip Cost* Trip Interruption - Return Air Only $1,000 Travel Delay $500 (max$100/day) Baggage & Personal Effects $500 ($50 deductible) Baggage Delay $100 Medical Expense $10,000 ($50 deductible) Emergency Evacuation & Repatriation of Remains $100,000 24 Hour Emergency Hotline YES *Coverage only included if the required plan cost has been paid. Brief Outline of Coverage of Travel Guard Essential
Part 1: Travel Arrangement Protection
A) Trip Cancellation & InterruptionThe coverage will pay this benefit up to the maximum limit shown on the Scheduling of Coverage & Services if a trip is cancelled or interrupted due to unforeseen:
B) Trip Interruption - Return Air Only
*Sickness, accidental injury, or death of you, your traveling companion, family member, or business partner.
*Weather which causes complete cessation of services and prevents you from reaching your destination.
*Natural disaster at the site of your destination which renders you destination accommodations uninhabitable.The coverage will pay for the airfare paid less the value of applied credit from an unused return travel ticket, to return home (limited to the cost of one-way economy airfare) by scheduled carrier, from the point of destination to the point of origin shown on the original travel tickets.
Part 2: Medical Protection
A) Medical Expense Benefit
The coverage will pay this benefit, up to the maximum limit shown on the Schedule of Coverage & Service for necessary medical expenses incurred by you within one year from the date of injury or Sickness provided initial treatment was received while on the trip. (Subject to deductible)
B) Emergency Evacuation & Repartriation of Remains BenefitCovers evacuation and transportation as directed by a physician to the nearest adequate medical facility.
Part 3: Baggage Protection
A) Baggage & Personal Effects BenefitThis protection reimburses you if your baggage is lost, stolen, or damaged while on your trip. (Maximum limit applies & subject to deductible) This coverage us in excess over any other coverage or imdemnity.
B) Baggage Delay BenefitIf your baggage is delayed more than 24 hours, you will be reimbursed for the purchase of necessary personal effects. (Maximum limit applies)
Extra Coverage for Travel Guard Essential Expanded
When you purchase this travel insurance policy within 15 days of making your initial trip deposit, you also receive;
A) Coverage against cruise line, airline, and tour operator bankruptcy and/ or default.
(Not covered for all suppliers.)B) Protection if pre-existing medical conditions force you to cancel or interrupt a trip.
C) Coverage for a politically motivated Terrorist Attack.
D) Flight Guard : $25,000 of accident coverage for loss of life of the Insured while flying.
E) EXCLUSIVE FAMILY PROTECTION
Type Trip Cost Per Person
(for up to 30days)AGE 0-34 35-59 60-69 70-74 75-79 80-84 85+ Essential $1,501 - $2,000 $54 $71 $92 $125 $151 $179 $227 $2,001 - $2,500 $69 $89 $92 $114 $151 $179 $227 $2,501 - $3,000 $83 $105 $136 $184 $222 $261 $330 Essential
Expanded$1,501 - $2,000 $61 $80 $104 $142 $175 $207 $263 $2,001 - $2,500 $78 $100 $128 $174 $214 $254 $330 $2,501 - $3,000 $95 $118 $154 $208 $256 $297 $390 This is a brief description of the insurance and travel services provided. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa a Pennsylvania insurance company (NAIC No. 19445), or American Home Assurance Company, a New York insurance company (NAIC No. 19380), both with their principal place of business at 70 Pine Street, New York, New York. Both companies are currently authorized to transact business in all states & the District of Columbia. American Home Assurance Company is authorized to transact business in Canada. The policies, available in English only, will contain reductions, limitations, exclusions and termination provisions. All coverage may not be available in all states.
